Things you might wonder

E-vet Smart Plus is a cloud-based and artificial intelligence-supported veterinary clinic management software that enables veterinary clinics and animal hospitals to manage their patient, treatment, appointment, hospitalization, laboratory, stock, finance, and communication processes through a single platform. It has been developed through the collaborative work of veterinarians and expert software engineers, taking into account the actual workflows of veterinarians and the needs of clinics. It helps in keeping clinical records regularly and securely, enabling teams to work in coordination, and easily tracking and interpreting business data.

E-vet Smart Plus is suitable for businesses of different sizes, from single-doctor clinics to polyclinics with high patient traffic, and from multi-user animal hospitals to branched structures. It can be used according to the needs of different operating models such as pet clinics, large animal clinics, veterinary faculties, municipalities, and animal shelters. The user, authorization, module, and integration structure can be arranged according to the size and operating style of the business.

E-vet Smart Plus is not just a record-keeping program; it is a comprehensive working platform that manages the clinic's clinical, operational, and financial processes as a whole. It has been developed since 2012 with knowledge and field experience from within veterinary medicine. Founded by veterinarians, E-vet is part of the Hasvet animal health ecosystem and is continuously developed by veterinarians from different specialties, software experts, and support teams. The main features that make E-vet Smart Plus stand out are: AI-powered patient and business analytics Comprehensive clinical, inventory, and financial management Laboratory and imaging device integrations Advanced user authorization and security infrastructure Access from computer, tablet, and phone Experienced training and support team reaching all corners of Turkey Scalable structure from single-veterinarian clinics to large hospitals Used in thousands of clinics and more than 20 veterinary faculties, E-vet is Turkey's most widespread and preferred veterinary software solution.

E-vet Smart Plus offers comprehensive modules and features that bring together the clinical and business processes your veterinary clinic needs on a single platform. Key areas of use include: Customer and patient management Examination, diagnosis, and treatment tracking Appointment and surgery management Vaccine tracking and automatic reminders Hospitalization management Laboratory and imaging management Prescription and medication tracking Stock, barcode, and expiration date management Purchasing and supplier operations Cash, debt, receivables, and financial management e-Invoice, e-Archive, and financial integrations SMS, WhatsApp, and mobile notifications Reporting and business analytics User, role, and authorization management AI-powered patient and business assistant Scheduled tasks and automated operations The modules you use can be tailored to your clinic's size, operating style, and needs. Modules you don't need can be removed from the scope of use, and new needs can be easily added to the system. Thus, E-vet Smart Plus adapts to the scale of your business, from a single-vet clinic to a multi-user animal hospital. No additional fee is charged for changing the scope of use of the main software modules. For example, if a clinic starting only with vaccine tracking later wants to use stock management, the stock module can be activated instantly without extra cost. Thanks to this structure, you can start with only the features you need today, and as your clinic grows, you can expand E-vet Smart Plus to suit your new processes.      

There is no limit to the number of users in E-vet Smart Plus. You can create as many user accounts as you wish according to your business needs and you do not pay extra fees for additional users. A separate user account can be defined for each employee. Users can be given different access and operation authorizations according to their duties and responsibilities. Authorizations such as which screens can be viewed, adding, editing and deleting records, entering past dated records, applying discounts, changing prices, and accessing financial information can be managed in detail. Thus, employees do not need to use a shared account; who performed the operations can be tracked, and the system can be expanded as the team grows without incurring user costs. In multi-branch structures, users and authorizations can be defined on a branch basis; inventory, cash, appointment and reporting processes can be centrally monitored.

E-vet Smart Plus can be used on computers, tablets, and smartphones via an up-to-date internet browser. You do not need to install an additional program on your computer. All screens have been developed with Progressive Web App (PWA) technology. Therefore, the system not only adapts to different screen sizes but also offers a fast, fluid, and near-native app experience on tablets and smartphones. You can securely access it with your username and password from devices with an internet connection, allowing you to continue your work inside or outside the clinic. You can also access E-vet Smart Plus mobile by downloading the SmartIVet application from the App Store or Google Play Store on your tablets and smartphones. Pet owners can view their animals' appointments, vaccination information, laboratory results, and other records shared by your clinic through the SmartVet mobile application.

Since E-vet Smart Plus is a cloud-based system, an active internet connection is required during use. When the internet connection is lost, access to the system temporarily stops; when the connection is re-established, the system can be accessed again to continue working. During short-term local internet outages, connecting a computer or tablet to a mobile internet connection can provide an alternative access option. Previously saved data in the system is not affected by internet outages.

Yes. The basic clinical data on E-vet Smart Plus can be exported in bulk when needed. Contents that can be exported in bulk include: Customer records Patient records Appointment records Files uploaded to customer and patient cards. Thanks to this feature, clinics can access their own data and perform archiving or data transfer operations when necessary.

E-vet Smart Plus Artificial Intelligence Assistant allows you to access patient, customer, appointment, treatment, stock, finance, and business data registered in the system in natural language. You can ask questions using your daily spoken language; you can request the data to be calculated, compared, sorted, summarized, or tabulated. Thus, without being limited to fixed reports, you can access the information you need in seconds.

You can ask the assistant a wide variety of questions regarding your clinical and operational processes. For example: “Compare the last six months' turnover by doctor and month.” “List patients who haven't visited for the last 30 days.” “Which services generate the most revenue?” “Show my indebted customers along with their last visit information.” “Retrieve products with stock falling to critical levels.” “Compare this month's appointment and collection performance with last month's.” “Summarize this patient's history.” The scope of operations that can be performed is shaped by the data in your system and the detail of the question you ask.

Yes. Artificial intelligence can collectively evaluate a patient's past examinations, diagnoses, treatments, laboratory results, imaging records, vaccinations, and visits. It can summarize a long patient history, show changes over time, group recurring findings, and highlight records that a physician might want to pay attention to. This feature makes it easier to quickly understand the history of patients who have been followed for a long time and have numerous examination and test records.

No. The Artificial Intelligence Assistant does not replace the veterinarian's clinical evaluation, diagnosis, or treatment decision. It is a decision support tool that allows faster access to data in the system, evaluation of past records together, and making important information visible. The results presented by artificial intelligence must be evaluated by the veterinarian.

Hayır. Yapay Zeka Asistanı da E-vet Smart Plus’ın kullanıcı ve rol bazlı yetkilendirme kurallarına bağlı olarak çalışır. Her kullanıcı yalnızca kendi hesabıyla görme ve işlem yapma yetkisine sahip olduğu veriler üzerinde soru sorabilir ve sonuç alabilir. Böylece sistemdeki erişim kısıtları, yapay zeka kullanımı sırasında da korunur.

Yes. The Artificial Intelligence Assistant can perform calculations, comparisons, grouping, and sorting by bringing together different records. For example, it can create a comparative table of doctors' monthly turnovers, calculate monthly and total sums, and sort the results by magnitude. Similarly, it can prepare customized summaries and tables for appointments, sales, collections, stock, and customer movements. In this way, information that previously had to be collected separately from different screens or reports can be turned into a meaningful result with a single command.

The more clearly and detailed you phrase your question, the more suitable a result the AI Assistant can prepare for your needs. For example, instead of just saying “Show revenues”: “Prepare a comparative table of revenues for the first six months of this year, by physician and by month. Add monthly totals and the grand total, sort physicians from largest to smallest by total revenue.” you can give an instruction like this. The scope of the Assistant's use largely depends on the user's needs, imagination, and the way the question is phrased.

Yes. After the structure, format, and scope of the data in your current software are examined by our technical team, a special data transfer plan is prepared for your clinic. The scope of customer, patient, and appointment history transfer is determined according to the data structure of the source system, the amount of data, and the necessary adaptation work. Since new records entered into the old system after data is retrieved from the source system may fall outside the transfer, the transition time is planned together with our team. After the transfer, the necessary checks are completed, and the use of E-vet Smart Plus begins safely and smoothly.

The transition period may vary depending on the size of your clinic, the number of users, the amount of data to be transferred, the data structure of the source system, and the required integrations. While the process is much shorter in clinics that will start with only basic definitions, more detailed planning is done in structures requiring comprehensive data transfer, laboratory or imaging device integrations, and special adaptations. Before the transition, your needs are evaluated; data transfer, user and authorization definitions, integrations, and training steps are planned together. The aim is to ensure your clinic transitions to using E-vet Smart Plus with as little disruption to its daily operations as possible.

The trainings are planned taking into account your clinic's way of working, the number of users, and the modules to be used. It is aimed for users to correctly learn not only the screens, but also the business processes related to their own responsibilities. Trainings can be conducted online or on-site, depending on the needs and scope of service. Patient admission, examination, treatment, appointment, hospitalization, inventory, finance, and management processes are addressed hands-on with the relevant users. Additional training plans can also be made for new employees to adapt to the system, or in case of a need for retraining for specific modules.

E-vet Smart Plus users can reach our support team through designated support channels or through their assigned customer representatives. Support is provided via phone guidance, remote connection, or technical team review, depending on the nature of the need. Our support team aims not only to resolve a technical error but also to understand what action the user is trying to perform and where the business process is encountering issues. When necessary, the matter is referred to the relevant expert or development team for detailed examination. For us, support is not just about answering a question; it's about being part of the solution to ensure your clinic can continue its operations.

Since E-vet Smart Plus is a cloud-based platform, new versions and improvements are released centrally. Users do not need to download a separate update package or install a new program on their computers. While new capabilities are offered with the released updates, the performance, security, and user experience of existing features are also continuously improved. User requests, support calls, field experiences, regulatory changes, and evolving technologies are evaluated during the product's development process. You can access update notes and follow released innovations and improvements via E-vet Smart Plus. You will receive a notification from the system after each new update. Thus, E-vet Smart Plus continues to serve not only as software to which new features are added, but also as a continuously developing and up-to-date working platform tailored to the changing needs of veterinarians and clinics.

Yes. E-vet Smart Plus can work integrated with various laboratory devices, including hemogram, biochemistry, hormone, and urine analysis devices. Results from the devices can be automatically transferred to the relevant patient's file; thus, manual data entry is reduced, and results are accessed faster and more securely. Thanks to PACS integrations realized with X-ray, ultrasound, CR, and DR systems, images can be linked to the patient file and viewed by authorized users via computer, tablet, or smartphone.

Yes. Electronic document processes such as e-Invoice, e-Archive Invoice, and E-SMM can be managed via E-vet Smart Plus. Electronic documents can be prepared, sent, and tracked along with relevant transaction records based on sales and collection transactions carried out in the clinic.  Your incoming E-Invoices can also be easily processed into the system. This reduces the need to repeatedly carry out clinic operations and financial processes in different systems.

Yes. E-vet Smart Plus can work integrated with supported new generation payment recorder devices and POS cash register systems.

Yes. SMS and WhatsApp notifications can be sent to pet owners via E-vet Smart Plus regarding appointments, vaccinations, check-ups, treatments, and other clinic processes. Reminders can be created automatically according to specified procedures and dates, or sent by the user when needed. Message content can be customized according to the clinic's communication style. This reduces the likelihood of forgetting upcoming appointments and vaccinations, ensures more regular communication with pet owners, and strengthens the clinic's recall processes. 

Yes. Pet owners can access their pets' information shared by the clinic through the SmartVet mobile application. Appointments, vaccination records, laboratory results, imaging records, and other information shared by the clinic can be viewed via SmartVet. Pet owners can also receive notifications regarding upcoming procedures. Which information will be shared is managed by the clinic. This ensures that a more transparent and accessible service is provided to the pet owner, while clinic records are shared in a controlled manner.

The data of our customers receiving services in Turkey are stored in data center infrastructures located within the borders of Turkey. For our customers abroad, the system can be set up on infrastructure in the appropriate region, taking into account the relevant country's data protection legislation and data residency requirements. In this way, a system infrastructure suitable for the legal and operational requirements of each customer's country can be provided.

Yes. E-vet Smart Plus has a comprehensive user and role-based authorization infrastructure. For each user, not only which screens they can see or which records they can add and edit, but also more detailed operation limits can be determined. For example: Viewing past or future dated records Time limit for entering retrospective records Permissions to add, edit, and delete records Discount application rates Ability to change product and service prices Access to financial or operational information In this way, each employee can access only the information and operations they need within the scope of their duties and responsibilities.

Yes. It is standard practice to record who created the records in the system and when, and who last edited them and on what date. In addition, advanced system logs are maintained, allowing for more detailed examination by our technical teams if needed. This allows the source of operations to be investigated in more detail in the event of a potential error, inconsistency, or security review.

Yes. E-vet Smart Plus has multi-factor authentication support that can be used with authenticator apps like Google Authenticator and Microsoft Authenticator. Users can optionally enable this feature for their own accounts. When multi-factor authentication is not active, the system periodically suggests that the user enable this security feature. When this feature is enabled, even if the user's password is learned by another person, a one-time verification code from the user's phone is also required to log in to the account.

Yes. Personal data in the system is not stored as directly readable text in the database. Sensitive data is protected using strong encryption methods. The security keys used for data encryption are also not kept within the application or the database. These keys are stored in a secure key management infrastructure accessible only by authorized systems. Thus, even in a situation such as unauthorized access to the database, the goal is to prevent sensitive information from being directly readable. Furthermore, database servers are not directly exposed to internet access. Data can only be accessed via authorized application services and controlled network connections.

In the E-vet Smart Plus infrastructure, a multi-layered backup policy is implemented at both server and database levels. Server system images are backed up four times a day by the data center. Database backups are taken as: Weekly full backup, Daily differential backup, Hourly transaction log backup. This structure aims not only to protect current data but also to restore the system to its nearest healthy state in case of need.