Building veterinary software since 2012

When we set out on this journey in 2012, our goal was never to build just a piece of software.

E-vet was founded by veterinarians. It was developed with an understanding of veterinarians' daily workflow, the real needs of clinics and the responsibility that animal health services carry.

Today it keeps evolving with that same understanding — within a strong structure where software specialists, support teams, veterinarians and experts from different fields work together.

Because we know that running a veterinary clinic is not merely about keeping patient records. From examination to treatment, laboratory to imaging, stock to finance, hospitalization to pet-owner communication, we see hundreds of interconnected processes as parts of the same whole.

We work to understand that whole and make it better.

For us, the answer to a development request is not simply adding a new screen, button or feature.

First we try to understand the real need behind the request:

• What problem is the veterinarian trying to solve?
• Which process of the clinic does this operation affect?
• How does it relate to patient history, treatment, stock or finance?
• How should it work in clinics of different sizes?
• Can the solution offered today still be sustainable years from now?

We shape our software around the language our users speak, their ways of working, their business rules and their real field experience.

Because we believe a good veterinary software should not just contain the requested features; it must truly understand veterinary medicine itself.

For us, code is not the starting point — it is the result of a well-understood problem.

The fact that E-vet's founders are veterinarians holds a decisive place in the development of our products.

We approach veterinary medicine not by observing it from the outside, but with knowledge and experience from within the profession. The solutions we develop take shape not only through the technical perspective of software teams, but together with veterinarians' clinical experience, academic knowledge and field needs.

This understanding continues today within the Hasvet ecosystem.

More than 50 veterinarians working in different roles and specialities within Hasvet serve across the various fields of animal health — from medical devices to surgical products, pharmaceuticals to training and digital solutions.

Thanks to this multidisciplinary structure, E-vet is developed not by a team that only knows software, but by a broad network of expertise that knows veterinary medicine, clinical operations, medical devices and the animal health sector.

E-vet Software is a subsidiary of Hasvet and an important part of the Hasvet animal health ecosystem.

Operating today with more than 650 employees, Hasvet is Turkey's largest and a globally unmatched animal health ecosystem, delivering end-to-end the solutions needed by veterinary clinics, animal hospitals and veterinarians.

Everything a clinic might need;

• Medical devices,
• Laboratory and imaging systems,
• Surgical hand instruments,
• Veterinary pharmaceuticals,
• Clinic and hospital equipment,
• Food and consumables,
• Technical service,
• Professional training,
• Software and digital solutions

can be offered within the same ecosystem.

This structure does not only give E-vet corporate strength. It allows the software to be considered together with the devices used in the clinic and other operational processes.

We know — not just in theory but through real field use — how a result produced by a laboratory device is transferred to the patient file, how imaging systems are used in the clinical process, and how different devices should talk to each other.

Today, with its scale of use, product scope, integration capability and years of field experience, E-vet is the most widely used and most preferred veterinary software system in Turkey.

It is used across the different fields of veterinary medicine — from pet clinics to livestock clinics, polyclinics to animal hospitals, veterinary faculties to municipalities and animal shelters.

The local, comprehensive and domain-specific approach E-vet has put forward has played an important role in the development of Turkey's veterinary software market and the digitalization of the sector.

Over the years we not only created a strong local alternative to foreign solutions; we also advanced the scope, integration and service standard expected from veterinary clinic software.

Today;

• More than 3,300 pet clinics,
• More than 100 polyclinics and animal hospitals,
• More than 20 veterinary faculties,
• More than 100 livestock clinics,
• More than 15 municipalities and animal shelters,
• More than 120,000 mobile app users

are part of the same ecosystem with us.

For us, each of these numbers represents not just a count of users or institutions, but a great relationship of trust built over the years.

E-vet is used today in more than 20 veterinary faculties.

While still students, veterinary candidates get to know patient management, clinical processes and digital record systems through E-vet. This way, students experience not only how to use a software, but also how a modern clinical operation is managed.

Veterinarians who become familiar with E-vet during their student years enter their professional lives with a working order they already know and a shared digital language.

This experience plays an important role in their choosing E-vet at the clinics they work in or establish after graduation.

Thus E-vet does not only serve today's clinics; it also contributes to the professional and digital working culture of tomorrow's veterinarians.

Since 2012 we have made more than 200,000 phone calls with our users.

These calls were sometimes a short 10-minute support session, sometimes a comprehensive two-hour training.

Evaluated over the average call duration, we stayed in contact with our customers for more than;

• 4 million minutes,
• 66 thousand hours,
• roughly 2,800 days

in total.

Because for us, support is not just about answering the phone.

Understanding the problem our user is facing, seeing where their work is disrupted, producing the right solution and keeping the clinic running are also part of our product.

Support calls are also one of the most important learning sources for our product. Every piece of feedback from our users helps us better understand field processes and produce lasting solutions.

To date we have delivered more than 2,000 on-site and more than 1,500 online trainings.

Sometimes we stayed two days at a clinic, sometimes a whole week. We observed our users' working routines, listened to their processes and tried to understand their needs in their own environment.

Instead of handling a request only as it was described, we saw the business process that gave rise to it.

Sometimes the solution was developing a new feature. Sometimes it was simplifying an existing process, guiding the user correctly, or reconsidering different operations within the same whole.

Even after the training was completed, we did not leave our users alone. We spoke again, visited again and continued to be by their side at every stage they needed.

Through on-site training, installation and user visits, we reached almost all provinces of Turkey.

The distance we covered by road alone exceeded 1 million kilometres. That distance is equivalent to circling the world roughly 25 times.

In addition, through dozens of flights we reached clinics, hospitals and veterinary faculties in different cities.

Every kilometre we covered helped us better understand veterinarians' working conditions, the differences between cities and institutions, and real field needs.

The product knowledge we have today was formed not only in our offices, but through this experience gained across every corner of Turkey.

To date we have carried out;

• 3,200 laboratory device integrations,
• 890 PACS, X-ray and ultrasound integrations

in total.

By enabling laboratory results and imaging data to be automatically transferred to patient files, we reduced manual work. We helped physicians reach patient history faster, compare results and create a more integrated clinical record.

These integrations do not simply mean establishing a technical connection between two systems.

They require understanding each device's data structure, how it is used in the clinic, its relationship with the patient and the operation; and building reliable communication between different manufacturers and systems.

This experience makes E-vet not just a comprehensive software, but a powerful platform that brings the different technologies in a veterinary clinic together around the same patient and process.

Over the years we have evaluated thousands of development requests and tens of thousands of user feedbacks.

But we do not measure our success only by the number of developments we complete.

What matters to us is;

• Solving the real problem the user is experiencing,
• Making clinical processes simpler and more reliable,
• Preventing the same data from being entered over and over,
• Reducing information loss between teams,
• Keeping the clinic systematic as it grows,
• Delivering patient care more seamlessly,
• Keeping the product secure and sustainable in the long term.

That is why we evaluate every request not as an independent feature, but within its own business area and its relationship with other processes.

To make our software faster, safer and more efficient, we have developed thousands of improvements, bug fixes, infrastructure work and new capabilities.

Behind every innovation the user sees on screen lies invisible work on security, performance, data integrity, business rules and long-term sustainability.

Today we touch the workflows of thousands of veterinarians every single day.

We witness the growth of clinics that started with a single veterinarian and, over time, grew, opened branches and turned into structures where 15 veterinarians work together.

As our users grow;

• User roles change,
• Authorization needs increase,
• Stock and finance processes become more complex,
• A need for central management across branches emerges,
• Reporting and institutional memory become more important.

And we develop our products to meet these changing needs.

Because we measure our success not by how many features we offer, but by how safely and sustainably our users can grow together with our products.

Hasvet's approach to innovation, development and sustainable growth has been awarded many times by different institutions.

Hasvet;

• Was listed for three consecutive years among Turkey's 100 Fastest Growing Companies announced by the Union of Chambers and Commodity Exchanges of Turkey, ranking within the top 40.
• Entered the list of Turkey's 100 Fastest Growing Companies prepared by Inc. Turkey.
• Achieved significant success on a national scale with its sustainable growth, innovation and the solutions it brought to the sector.

Datavet, developed by E-vet, was deemed worthy of the “Process Innovation Award” within the scope of the 2017 ATSO Year of Innovation.

E-vet also won first prize in the Digital Transformation category with its “Digital Transformation in Stray Animal Management” project at the Those Who Add Value to the City Awards organized by ATSO.

We see these awards not merely as an indicator of past achievements, but as a responsibility to develop something even better.

Since 2012; thousands of clinics, hundreds of thousands of pet owners and patient records, millions of transactions…

Each of these numbers is the result of great effort, experience and responsibility.

From a pet being treated in a clinic today to an animal living healthily out in the pasture, it is a great source of pride for us that our team also has an indirect contribution to the life of every living being veterinarians touch.

We are proud to be part of the Hasvet ecosystem, which contributes to the advancement of veterinary medicine in Turkey, to clinics becoming stronger structures and to animal health services reaching a more advanced level.

Because every clinic, every hospital, every faculty and every veterinarian we support touches the life of a living being.

And thanks to the technology we develop with the domain knowledge of veterinary medicine, we keep standing by their side.